Mocha

• For hygiene reasons, opening the order is not permissible. 

• Refund/Exchange is only offered within 48 hours of receiving a defective scarf or wrong scarf other than the one you ordered. 

• Item(s) must be returned in their original condition and packaging: unworn, unwashed, and with a tag attached.

• The order amount will be refunded by online money transfer once the courier receives the defective item(s) through InstaPay or Mobile Wallet.

To initiate a refund, please contact our customer support team via one of the following ways:

• Email at help@veillout.com
• DM on the Instagram page here

 - Within Egypt:

• Placed orders take 1-3 business working days to deliver.

• Please add any shipping notes during the purchase process like the preferred day/time to receive your order.

  - International:

• International shipping takes around 1-2 weeks according to the destination country.

• All additional taxes, customs, and import duties are the responsibility of the customer.

• We do, however, do our best to minimize your costs upon arrival to your country.