FAQs

How to wash/care for my scarf?

As the fabrics are extremely delicate, we urge you to follow the instructions and handle your products with care.

We recommend professionally cleaning your scarf at a reliable dry cleaner, especially Ombre and deep-dyed colors.

If you risk hand washing, 

• Wash under running cold water, not in a bucket or full sink.
• To avoid color bleeding, wash each item separately.
• In the Ombre model, lay the scarf flat to ensure the different colored parts don't touch each other while wet.
• Use only Downy (not any washing powder or Gel).
• Don't soak, scrubbing, or twisting. 

Iron on medium heat.

What is the shipping fees of my order?

- Within Egypt:

• Cairo & Giza are 75 LE.
• Alex is 85 LE.
• Delta & Canal are 90 LE.
• Red Sea & Upper Egypt are 110 LE.
• North Cost, Sinai & Alwadi-elgded are 130 LE.

 - International:

• International orders will only processed as prepaid.
• Shipping fees are calculated during the checkout process depending on the destination country.
• Shipping fees are calculated for packages up to 1 kg (around 10 scarves).
• Shipping fees may increase if the the package weight is over 1 kg.
• Kindly note the shipping fees do not include the additional fees that may be incurred during customs processing, which are determined by the destination country’s government.
• For more details, kindly check Shipping Policy.

How long will it take to receive my order?

• Placed orders take 2-4 business working days to deliver.

What is the refund/exchange policy?