FAQ

How to wash/care for my scarf?

What is the shipping fees of my order?

- Within Egypt:

  • Cairo & Giza are 75 LE.
  • Alex is 85 LE.
  • Delta & Canal are 90 LE.
  • Red Sea & Upper Egypt are 110 LE.
  • North Cost, Sinai & Alwadi-elgded are 130 LE.

 - International:

  • International orders will only processed as prepaid.
  • Shipping fees are calculated during the checkout process depending on the destination country.
  • Shipping fees are calculated for packages up to 1 kg (around 10 scarves).
  • Shipping fees may increase if the the package weight is over 1 kg.
  • Kindly note the shipping fees do not include the additional fees that may be incurred during customs processing, which are determined by the destination country’s government.
  • For more details, kindly check Shipping Policy.

How long will it take to receive my order?

  • Placed orders take 2-4 business working days to deliver.

What is the refund/exchange policy?

How i can cancel my order?

  • Order cancelation is available within 24 hours of placing the order. Please immediately contact our customer support team via one of the following ways:

How i can change the items' currency?

  • At the end of our website, you will find the currency icon.
  • Change the items' currency according to your country.
  • We process all orders in EGP and you will be checkout using the most current exchange rates

How can i contact you with further questions?

  • For answers to any questions you may have, please contact us via one of the following ways: