Refunds & Shipping Policies

Refunds & Exchanges Policy

  • Refunds & Exchanges within 48 Hours of receiving your order.
  • Items must be unworn, unwashed, and returned with tags in original packaging.
  • Refunds are issued via InstaPay or mobile wallet once the order is returned to us.
  • International orders are non-refundable once dispatched.

  • To request a refund, contact our customer support team via:

Shipping Policy

  • To maintain hygiene standards, opening the order is not allowed.
  • All orders placed during sale periods will be shipped without packaging.
  • Prepayment is required for all international orders before shipping.

  • For any shipping inquires please contact our customer support team via

 - Shipping inside Egypt:

  • Please be aware shipping times may vary according to your location.
  • Placed orders take 2-4 business working days to deliver.
  • Please add any shipping notes during the purchase process like the preferred day/time to receive your order.

  - Shipping internationally:

  • International shipping takes around 1-2 weeks according to the destination country.
  • All additional taxes, customs, and import duties are the responsibility of the customer.
  • We do, however, do our best to minimize your costs upon arrival to your country.

Online Shopping

  • We don’t have a physical store, all orders are placed online through our Website/Instagram DM/Facebook/WhatsApp.
  • We try as much as possible to help you make a good decision by depicting the product as clearly as possible.
  • Photos of models, close-ups, and descriptions will all help you find the scarf of choice. 
  • Note though that there are limitations to photography as lighting differences can alter slightly the colors of a scarf. Moreover, the colors would look differently from one device screen to another.
  • With all those limitations, we still try our best to make the colors look as close as technically it is possible to the colors in real life. 


We appreciate your trust in Veillout.