Shipping & Refund

Shipping Policy

  • To maintain hygiene standards, opening the order is strictly prohibited.
  • All orders placed during sale periods will be dispatched without packaging.
  • Prepayment is required for all international orders before dispatch.

  • For any shipping inquires please contact our customer support team via

 - Shipping inside Egypt:

  • Please be aware shipping times may vary according to your location.
  • Placed orders take 2-4 business working days to deliver.
  • Please add any shipping notes during the purchase process like the preferred day/time to receive your order.

  - Shipping internationally:

  • International shipping takes around 1-2 weeks according to the destination country.
  • All additional taxes, customs, and import duties are the responsibility of the customer.
  • We do, however, do our best to minimize your costs upon arrival to your country.

Refunds & Exchanges Policy

  • Refund/Exchange is only offered within 24 hours of receiving a defective scarf or wrong scarf other than the one you ordered. 
  • Item(s) must be returned in their original condition and packaging: unworn, unwashed, and with a tag attached.
  • The order amount will be refunded by online money transfer once the courier receives the defective item(s) through InstaPay or Mobile Wallet.
  • Refunds cannot be issued for international orders after dispatch.

  • To initiate a refund, please contact our customer support team via one of the following ways:

Online Shopping

  • We don’t have a physical store, all orders are placed online through our Website/Instagram DM/Facebook/WhatsApp.
  • We try as much as possible to help you make a good decision by depicting the product as clearly as possible.
  • Photos of models, close-ups, and descriptions will all help you find the scarf of choice. 
  • Note though that there are limitations to photography as lighting differences can alter slightly the colors of a scarf. Moreover, the colors would look differently from one device screen to another.
  • With all those limitations, we still try our best to make the colors look as close as technically it is possible to the colors in real life. 

 

We appreciate your trust in Veillout.